Customer Bill of Rights
Customer Bill of Rights
At Velour Essence, we are committed to providing a premium shopping experience. Your rights as our customer are as follows:
1. Right to Quality Products
You have the right to receive authentic, high-quality perfumes from world-renowned brands as advertised on our website.
2. Right to Clear Information
You have the right to accurate and transparent information regarding product descriptions, pricing, and availability.
3. Right to Privacy
Your personal information is protected. We respect your privacy and will never share or sell your information without your consent.
4. Right to Safe and Secure Transactions
You have the right to a secure shopping experience, including safe payment processing and protection of sensitive data.
5. Right to Fair Returns
You have the right to return eligible items within 7 days of delivery, provided they are unopened and unused, at no cost to you.
6. Right to Timely Delivery
You have the right to receive your orders within the estimated shipping timeframes:
-
Domestic: 2–6 business days
-
International: 3–10 business days
7. Right to Customer Support
You have the right to responsive, helpful, and professional customer service for inquiries, complaints, or assistance.
8. Right to Feedback
You have the right to provide feedback on your shopping experience, which will be valued and considered to improve our services.
Subscribe to our email list to get notified about special campaigns, and as a bonus, we'll include a discount code worth £500 in the welcome email 😊
Note: The email may occasionally be delivered to your Spam or Promotions folders. If you cannot find it in your inbox, please make sure to check those folders as well.